About Zephon

Mission

At Zephon, our mission is to empower leaders and organizations by delivering hassle-free, resilient cybersecurity solutions that simplify management, protect critical assets, and enable confident decision-making. We are dedicated to addressing root causes, fostering innovation, and creating a secure foundation for sustainable growth.

Vision

Zephon envisions a world where leadership and management are free to focus on innovation and impact, backed by seamless, reliable cybersecurity solutions that adapt and evolve with their needs. We strive to be the trusted partner that redefines security through simplicity, efficiency, and excellence.

Values

Z - Zeal for Excellence: Passionate about delivering exceptional outcomes with precision and care.
E - Ethics and Integrity: Committed to honesty, transparency, and doing what's right.
P - Proactive Problem-Solving: Anticipating challenges and addressing them head-on with innovative solutions.
H - Human-Centered Focus: Prioritizing people—clients, team members, and communities—in every decision.
O - Open Communication: Encouraging transparency, active listening, and collaboration across all levels.
N - Never-Ending Growth: Continuously learning, evolving, and seeking better ways to serve and innovate.

Executive Summary

Texas-based LLC
Founded in 2018
Regions Covered: Nationwide (USA)
Texas Historically Underutilized Business (HUB) Certified Business
Dallas/Fort Worth Minority Supplier Development Council, Inc. Certified Small Business Enterprise (SBE)
National Minority Supplier Development Council (NMSDC) Certified Minority Business Enterprise (MBE)
GSA MAS Schedule Contract Holder under the 54151HACS SIN

We provide tangible value to our clients in an uncertain and ever-changing environment by delivering simple, elegant, and innovative cybersecurity solutions that not only improve their security posture but also enhances their productivity and reduces their cost of ownership.

Using the triad of Simplification, Consolidation and Automation, Zephon helps IT leaders across organizations maximize the value of their cyber investments, giving them visibility and control over their cyber destiny.

We do what's best for our clients the best we can

Leadership

Founder, President

Vishal Masih

Vishal brings over two decades of extensive cybersecurity experience across numerous verticals, both private and public.

Prior to founding Zephon, Vishal held numerous roles at some of the leading tech companies where he was responsible for delivering solutions for Fortune 500 companies. In these roles he not only developed his cybersecurity expertise but also learned first hand the challenges teams have when navigating solutions within a company. He also gained public sector experiencing working for the New York City (Department of Education) and the Internal Revenue Service (Department of Treasury) where he designed and implemented highly scalable solutions.

He has a Bachelors of Information Technology from Delhi University and holds a number of certifications from AWS, ISC2, Oracle and Microsoft. He is also an active member of local cybersecurity chapters of DFW ISC2 and NTXISSA, and the CSA Zero Trust Working Groups.

When not working, Vishal enjoys spending his free time with his family, reading, watching movies and gardening.

Member

Service Support Philosophy

People First
Listen to Understand
Serve with Integrity
Honor Commitments
Own Mistakes
Be Available
Be Respectful
Be Professional

KPIs for Service Support

Number of Issues Raised
Number of Active Issues
Number of Issues Escalated
Average Resolution Time
Average First Response Time
First Contact Resolution
Customer Satisfaction Score
Customer Effort Score

KPIs for Quality Assurance

Defects Raised Total and Per Day
Defects Closed Total and Per Day
Defects Rejected Total and Per Day
Active Defects
Severity of Accepted Defects
Customer Complaints
Development Completion
Requirements Completion