Executive Summary

Managing identity and access in a high-security, mission-critical environment requires a resilient, high-performing system that minimizes manual workloads and ensures availability. The Defense Logistics Agency (DLA) faced challenges with an aging Identity Management (IdM) implementation—buggy code, lack of documentation, and severe performance bottlenecks. Zephon (working under Amyx and BMA as a sub-contractor) stepped in to stabilize, optimize, and enhance the Account Management and Provisioning System (AMPS), delivering a more efficient, scalable, and high-availability solution.

Key Challenges

• Aging Infrastructure: Buggy, undocumented system impacting operational efficiency

• Performance Constraints: Severe bottlenecks causing frequent downtime

• Complex Environment: Multiple integrations with Oracle Access Manager, certificate-based authentication, and firewall rules.

  
  

Solution Delivered

Zephon applied deep domain expertise in identity governance, database performance, and security engineering to:

• Optimize Performance: Enhanced application performance to reduce downtime by 80%

• Increase Automation & Efficiency: Reduced manual troubleshooting tasks, cutting help desk tickets by 30%

• Enhance System Resilience: Implemented Oracle Coherence to ensure high availability

  
  

Results & Business Impact

• 80% Downtime Reduction: Eliminated performance degradation issues

• 30% Reduction in Manual Help Desk Tickets: Improved provisioning efficiency

• High Availability Achieved: Strengthened infrastructure resilience

  
  

Why Zephon?

Zephon delivers hassle-free cybersecurity and identity governance solutions tailored for mission-critical defense environments. Our ability to stabilize, optimize, and modernize identity management systems ensures reduced risk, enhanced security, and improved operational efficiency.

Technical Approach & Implementation

Architecture & Design

• Enterprise Identity Management: Optimized Oracle Identity Manager and Oracle Access Manager

• Performance Tuning & Database Optimization: Applied best practices for Oracle Database, SOA, OIM, OAM and WebLogic

• High Availability & Failover Protection: Utilized Oracle RAC and implemented Coherence and JMS

  
  

Implementation Process

• Resolved Critical System Bottlenecks: Fixed provisioning and reconciliation issues

• Automated Provisioning & Compliance Tracking: Reduced manual workload through automation

• Strengthened Security & Access Controls: Improved Single Sign-On (SSO) and Oracle Governance integration

  
  

Technology Stack

• Oracle Cloud Infrastructure (OCI) | Oracle Database (RAC, Dataguard, Golden Gate)

• Oracle Identity Governance Suite | Oracle Access Manager | SOA | Oracle HTTP Server | Oracle Identity Manager

• Java | Linux | F5 Load Balancers | ADF

  
  

Ongoing Support & Compliance

• 24x7 monitoring and Tier 2/3 support

• Enterprise-wide identity governance enhancements

• Security hardening and compliance alignment

  
  

Conclusion

Zephon successfully stabilized, optimized, and future-proofed DLA’s Identity and Access Management (IAM) environment, transforming a legacy, high-maintenance system into a high-performance, scalable, and automated solution. Our work reduced downtime, increased provisioning efficiency, and established a foundation for long-term success in a mission-critical defense environment.

For federal agencies looking to reduce technical debt, enhance security, and streamline IAM operations, Zephon provides proven expertise in hassle-free cybersecurity solutions.

Hassle-Free Cyber. Delivered.